Return Policy

Do you want to return a product?

  • Unworn and unused products can be returned within 14 days from the moment of receipt.
  • The products must be in their original condition with the original labels attached. 
  • If possible, pack the products in the original packaging. You are responsible for proper packaging.
  • Make sure you pre-notify your return in our portal and print the return form so that your return can be processed correctly and you can receive your refund.
  • We charge € 5.95 for the return shipment. These costs will be deducted from your refund.
  • VIP Outlet reserves the right to refuse returns that have been returned after 14 days or products that are not in the same condition as in which they were sent.
  • Unfortunately, it is not possible to return online purchased products in the stores.

How does it work?

  • Register your return shipment with us within 14 days of receiving your product. Unfortunately, we no longer accept returns after 14 days.
  • Contact us at vipoutlet@yourhelpdesk.eu to obtain a shipping label.
  • Or give us a call at 088-8009890 (+31 88 800 98 90 for Germany and Belgium)
  • Print your return form and include it in your return shipment. Without a return form it takes longer for your return to be processed.
  • Make sure your return is properly packaged and take it to the post office.
  • As soon as we have processed your return shipment, we will refund within 14 days. How quickly you have the money in your account depends on your payment method.

Return addresses:

The Netherlands
Dimass Group B.V.
Attn .: RETURNS VIPOutlet
Roermondseweg 28
6081 NV Haelen

Belgium
Dimass Belgium
Attn .: RETURNS VIPOutlet
Sint Jansberg 48
3680 Maaseik

Germany
Dimass Germany
Attn .: RETURNS VIPOutlet
Nollesweg 10
41372 Niederkrüchten