Frequently Asked Questions
Once you have placed your order, we will send you a confirmation email with your order number. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. Our delivery partners are DPD and GLS.
We currently ship in the Netherlands, Belgium and Germany. Our delivery partners are DPD and GLS.
Standard shipping time for the countries covered by our delivery partners are:
The estimated delivery time will be shown on the checkout page. The center is closed. The pickup is weekly on Monday! As soon as we have shipped your order, you can see the expected delivery date in the email with the link to track your order.
We do not have the possibility for fast shipping.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Our delivery partners offer the option to choose another delivery time or to have it delivered at a pick up point. Click on the tracking link in the email to change this.
If you’re not home and have missed the delivery, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery partner.
You can purchase on our website using iDeal, Bancontact, credit card (VISA, American Express and Mastercard) and PayPal. You can choose these payment methods at checkout.
All transactions will be charged in EUR. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate.
We do accept returns in respect to the following conditions:
- The return request is made within 14 days of delivery
- The item shouldn’t have been used in any way and should have the original labels attached.
- Pre-notify your returns in our return portal and add a return form to your shipment, so we can process your return in the right way.
- Unfortunately you can not return your online purchases in the stores.
How does it work? Check our return page.
Due to the special sale conditions of a livestream event it is not possible to exchange an item. You can return an item and you will receive a refund.
For returning one or more products, €5.95 return costs will be charged. This amount will be deducted from the amount we will refund to you.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement will be issued within 14 days of our services accepting your return.